All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Timeframe
Local Delivery (within [your country]): 2–5 business days after dispatch.
International Delivery: 7–15 business days, depending on destination and courier service.
Delivery times may vary during sales, holidays, or due to unforeseen courier delays.
3. Shipping Rates
Delivery fees are calculated at checkout based on your location and order size.
Free delivery may apply on orders above 300k.
4. Delivery Method
We partner with trusted courier companies such as [DHL / GIG Logistics / FedEx / Bolt / Uber etc.] to ensure safe and timely delivery.
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
5. Delivery Address
Please ensure your delivery address and contact details are accurate at checkout.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
6. Missed Deliveries
If delivery is attempted and you are unavailable, the courier will contact you to reschedule or provide pickup details.
Unclaimed packages may be returned to us after a certain period; additional charges may apply for re-delivery.
7. Damaged or Missing Items
If you receive a damaged item or your order is incomplete, please contact us within 48 hours of delivery with clear photos and your order number.
We will investigate and resolve the issue promptly through replacement or refund, depending on the case.
8. International Customs & Duties
International orders may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer and vary by country.
9. Contact for Delivery Support
For any delivery-related questions or assistance, please contact our support team at: 📧 tillwegetrich@gmail.com 📞 08074984255 or reach out via WhatsApp: 08074984255
